Create a seamless customer experience using the channels your customers already use and love.
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Communication, Payments, ProductsIndependent solutions that help you drive better results for your customers and your business throughout the entire customer journey.
Whatsapp Business
Communicate through the world’s most used chat app with Infobip as your WhatsApp Business solution provider.
SMS
Take your global SMS communications to the next level with a platform built for scale, speed and deliverability.
Voice
Low latency, jitter-free VoIP service for any application.
Mobile App Messaging
Keep all your app users active and coming back with personalized messages, in-app contextuals, and push notifications.
RCS
Take messaging into the future and interact like never before with RCS messaging that comes native to customers’ phones.
Live Chat
Let your customers connect with your agents directly from your website or app when they need help, with the goal of building stronger, long-term relationships.
Facebook Messenger
Set up a support Facebook chatbot at each point of contact through Messenger.
Offer fast support at every touchpoint in the app that 1.3 billion consumers use every day.
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Payments, ProductsSAC
SAC is a specialized platform to optimize the operational collection management of any financial institution. With SAC, entities will be able to integrate automated processes through all management channels (digital/human/bots)
Why we are your business partner:
- Collection experts
- International presence in 10 countries in Latin America
- Robotic collection management (Chat bot–Call bot)
- Integration of digital channels (SMS, Email, Letters, IVR calls)
- Development of statistical models (Scores)
- Business models adaptable to each client (On premise, SaaS, lease)
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Communication, Management, ProductseXpand
eXpand is a family of services and solutions created to manage Contact Centers without depending on the provider deadlines. Our omnichannel software improves the customer service experience and increases the productivity of your Contact Center through digital channels, voice and Bots in a single web platform manageable by non-technical users.
Key features include, among others:
- WhatsApp Support
- Social Selling
- Call Center and Telephone Exchange
- WhatsApp, calls and SMS campaigns
- IVR Web Designer
- Home Office solutions
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Automation, Credit, Management, Payments, ProductsCustomer Engagement
Microsoft Dynamics 365 Customer Engagement (CE) is a leading enterprise customer relationship management (CRM) solution. Implemented by Axxon Consulting, it is cloud-based and drives sales productivity, improves the value of your marketing efforts through insights, business intelligence, and streamlines campaign management.
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Communication, ProductsDoxee Pvideo
With Doxee Pvideo®, you personalized video content including animations with customer-specific text, imagery and audio. Personalize the scene sequence depending on customer profile. Or use our unique ‘User-directed Storytelling’ where customers are in control.
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Automation, Credit, Management, Payments, Products, SecurityFraud Protection
Microsoft Dynamics 365 Fraud Protection is a cloud-based solution designed to help users or customers implementing e-commerce reduce fraud costs, increase acceptance rates, and improve the customer shopping experience.
Implemented by Axxon Consulting, we help prevent payment fraud and account creation with adaptive artificial intelligence technology.
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Communication, ProductsalveoCCM
alveoCCM is a software platform intended to manage and optimize the customer
communication process in financial institutions.The platform processes the whole set of bank’s communications with its clients. For this
purpose, all communication channels available in the company are used, always in accordance
with the legal issues and communication preferences of the clients.The infrastructure is fully integrated with Bantotal core banking. Communications linked to
bank core operations (settlement notices, bank statements, transaction receipts, operations
alerts, etc.) are managed and distributed through the CCM Alveo system, without developing
cost-consuming customized interfaces.alveoCCM brings added value to Bantotal users, such as global tracking of communications,
cost savings and easy implementation of new digital channels.
In addition, Bantotal core banking users can use a comprehensive set of services provided by
alveoCCM, including communication capture, monitoring and recovery from other alternate
channels or corporate systems.$0.00
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Communication, Compliance, Management, ProductsENAXIS
ENAXIS is a collaborative software that provides technological support for integrated ISO and GMP management systems, among other internationally recognized and used regulatory frameworks. It is a highly usable web application, compatible with all browsers, customizable for each client, multilanguage, highly configurable and integrable with other systems. ENAXIS makes it possible to speed up times and improve the processes of Document Management, Audits, Strategic Management, Projects, Findings and Complaints, among others. The traceability is guaranteed through an Audit Trail, providing information transparency and visibility.
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Communication, Compliance, Credit, Document Digitalization, Management, ProductsOnBase
OnBase is an ECM / document management solution that streamlines processes at the department level, yet has the ability to easily scale across the bank. It has the ability to integrate with important systems for the bank, as well as with any new technology.
It meets ECM requirements, in addition to having functionality that far exceeds the standard of other ECMs. OnBase also provides case management, business process management (BPM) and capture technologies on the same platform, which can be extended with File Synchronization and Sharing Solution ShareBase. The OnBase platform can be integrated with an existing environment, deployed for use on mobile devices, and available either on-premises or in the cloud.