eXpand is a family of services and solutions created to manage Contact Centers without depending on the provider deadlines. Our omnichannel software improves the customer service experience and increases the productivity of your Contact Center through digital channels, voice and Bots in a single web platform manageable by non-technical users.

Key features include, among others:

  • WhatsApp Support
  • Social Selling
  • Call Center and Telephone Exchange
  • WhatsApp, calls and SMS campaigns
  • IVR Web Designer
  • Home Office solutions
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You can connect with our APIs to develop complex integration systems to enhance your Call Center, WhatsApp, Web Dialer, SMS, custom reports, agent status and automatic responses, among others.

eXpand supplies a set of public APIs with a list of SOAP and REST Webservices. By using these programming interfaces you are able to develop complex integration systems, costumize and enhance your services, as well as automatically execute our software solutions.


Installing eXpand takes into account server requirements (whether On Premise or Cloud) with different levels related to the number of concurrent users.

View all the requirements here.

eXpand Omnichannel Customer Journey Software unifies and enhances the communication experience in mass market companies by integrating telephony, digital channels as well as automatisms (Bots, Artificial Intelligence, IVR, CTI, etc.), offering visibility of the interactions with each customer through the different contact channels.

It is more affordable and efficient since, unlike other multi-vendor solutions, eXpand is integrated into a single, scalable software that can be managed by non-technical users, with excellent 24×7 support service.

Its security system is based on user profiles and records all transactions.

It is implemented in a few hours, either On Premise or Cloud, in a Pay As You Grow setting. In addition, eXpand can be integrated into Legacy products (Avaya, Cisco, NEC, etc.) or replace them, offering more features, greater flexibility and the same availability with lower expenses and investments.

We have clients in Latam in the Telcos and Cable TV, Financial and Insurance, Health, Consumer, Tourism, Sports and Education sectors.

Some links of interest:


  • Integrate telephony and digital channels
    • Automate, reduce costs and increase your income
    • Earn visibility into interactions with your customers
    • Manage centralized or distributed organizations
    • Manage independently of the manufacturer
    • Reduce investments and expenses
    • Grow in a more economical and simple way
    • Take advantage of mobility and remote work
    • Gain security and be auditable
    • 24×7 support
    • On Premise or in the cloud


More information