eXpand Omnichannel Customer Journey Software unifies and enhances the communication experience in mass market companies by integrating telephony, digital channels as well as automatisms (Bots, Artificial Intelligence, IVR, CTI, etc.), offering visibility of the interactions with each customer through the different contact channels.
It is more affordable and efficient since, unlike other multi-vendor solutions, eXpand is integrated into a single, scalable software that can be managed by non-technical users, with excellent 24×7 support service.
Its security system is based on user profiles and records all transactions.
It is implemented in a few hours, either On Premise or Cloud, in a Pay As You Grow setting. In addition, eXpand can be integrated into Legacy products (Avaya, Cisco, NEC, etc.) or replace them, offering more features, greater flexibility and the same availability with lower expenses and investments.
We have clients in Latam in the Telcos and Cable TV, Financial and Insurance, Health, Consumer, Tourism, Sports and Education sectors.
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Advantages
- Integrate telephony and digital channels
• Automate, reduce costs and increase your income
• Earn visibility into interactions with your customers
• Manage centralized or distributed organizations
• Manage independently of the manufacturer
• Reduce investments and expenses
• Grow in a more economical and simple way
• Take advantage of mobility and remote work
• Gain security and be auditable
• 24×7 support
• On Premise or in the cloud
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