{"id":10109,"date":"2019-02-26T16:24:27","date_gmt":"2019-02-26T16:24:27","guid":{"rendered":"http:\/\/w3.bantotal.com\/producto\/alveoccm\/"},"modified":"2022-05-04T16:36:35","modified_gmt":"2022-05-04T19:36:35","slug":"alveoccm","status":"publish","type":"product","link":"https:\/\/store.bantotal.com\/en\/producto\/alveoccm\/","title":{"rendered":"alveoCCM"},"content":{"rendered":"<p><a href=\"http:\/\/www.betterconsultants.es\/cas\/alveo-ccm-software-gestion-comunicaciones-clientes\/\" target=\"_blank\" rel=\"noopener noreferrer\">alveoCCM<\/a> is a software platform intended to manage and optimize the customer<br \/>\ncommunication process in financial institutions.<\/p>\n<p>The platform processes the whole set of bank&#8217;s communications with its clients. For this<br \/>\npurpose, all communication channels available in the company are used, always in accordance<br \/>\nwith the legal issues and communication preferences of the clients.<\/p>\n<p>The infrastructure is fully integrated with Bantotal core banking. Communications linked to<br \/>\nbank core operations (settlement notices, bank statements, transaction receipts, operations<br \/>\nalerts, etc.) are managed and distributed through the CCM Alveo system, without developing<br \/>\ncost-consuming customized interfaces.<\/p>\n<p>alveoCCM brings added value to Bantotal users, such as global tracking of communications,<br \/>\ncost savings and easy implementation of new digital channels.<br \/>\nIn addition, Bantotal core banking users can use a comprehensive set of services provided by<br \/>\nalveoCCM, including communication capture, monitoring and recovery from other alternate<br \/>\nchannels or corporate systems.<\/p>\n<h3><strong>PRODUCT FEATURES<\/strong><\/h3>\n<ul>\n<li>The alveoCCM platform optimizes the end-to-end distribution of communications to<br \/>\ncustomers in financial institutions:<\/li>\n<li>Provides a standardized interface for capturing communications to clients from<br \/>\nbusiness applications.<\/li>\n<li>Allows the management of different types of communications, from documents and<br \/>\nmessages, to multimedia objects.<\/li>\n<li>Includes all communication channels with customers, traditional physicists such as<br \/>\npostal mail, also enhancing the different digital channels available in each entity<br \/>\n(email, sms, push notifications, &#8230;).<br \/>\nIncludes a user interface in multi-device technology, for the administration of the<br \/>\ncommunications catalog of the entity, and the tracking and traceability of shipments<br \/>\nby each channel.<\/li>\n<li>Tracks the communications sent to clients by any channel and provides inquires and<br \/>\nanalytical information.<\/li>\n<li>Manages non-urgent communications, grouping documents packages to reduce to<br \/>\nminimum document delivery and transport costs.<\/li>\n<li>Optimizes advertising campaigns and personalized marketing treatments.<\/li>\n<li>Creates the interfaces to each delivery channel, according to specific requirements of<br \/>\nprinting centers or digital channels.<\/li>\n<\/ul>\n<h3><strong>WHAT ARE THE BENEFITS FOR THE BANKS<\/strong><\/h3>\n<p>alveoCCM ensures tracking and detailed follow-up of each single communications sent by the<br \/>\nbank, providing user-centric and multichannel vision.<\/p>\n<p>The architecture of the system greatly facilitates the scalability to future customer<br \/>\ncommunication channels, reusing common items of design and message generation, tracking<br \/>\nlog of documents and messages and connectors with third-party systems.<\/p>\n<p>Empowers the use of new and inexpensive digital communication channels, improving an<br \/>\ninnovative and dynamic corporate image, while guaranteeing legal compliance in<br \/>\ncommunications with customers.<\/p>\n<p>The optimization of non-urgent communications is based in cost-saving criteria, taking<br \/>\nadvantage of envelopes currently sent to customers to add complementary information.<br \/>\nCustomer specific services like duplicates, report summaries, etc. can be easily monetized as<br \/>\nadded value services.<\/p>\n<p>Operational risk in communications with clients is minimized, with quality control tools and<br \/>\nimmediate blocking of possible erroneous information.<\/p>\n<p>The platform is now operative in leading financial institutions with highly demanding business<br \/>\nrequirements and is frequently updated with new releases, including enhancements and<br \/>\nexperience-based sectorial improvements.<\/p>\n<h3>WHICH ARE THE MAIN USE CASES?<\/h3>\n<p>The \u00e1lveoCCM platform can be run in two modes: batch execution mode and real time<br \/>\nexecution.<\/p>\n<p>Running in batch mode is the appropriate option for mass treatment of communications, in<br \/>\nwhich instant communication is not a requirement.<\/p>\n<p>In this execution mode, the platform guarantees high performance for large volumes and a<br \/>\ndeferred delivery management model that reduces distribution costs.<\/p>\n<p>Some cases when the batch mode of execution is appropriate include sending account<br \/>\nstatements, monthly clearing of credit cards, notifications of interests and advertising mailings,<br \/>\namong others.<\/p>\n<p>The interfaces provided by the alveo CCM platform in deferred execution mode are mainly<br \/>\nfiles and batches in pdf format (for printing and post mailing), or in XML (for example, for<br \/>\ndistribution via email).<\/p>\n<p>On the other hand, execution in real time mode helps instantly managing communications on<br \/>\ndemand. The real time option is especially addressed for messages sent through digital<br \/>\nchannels.<\/p>\n<p>The real time option is used, for example, to send warnings about operations (debit on<br \/>\naccounts, credit card operations, account overdrafts, security threats, etc.). Also it is a useful<br \/>\ntool for digitally signed contracts requesting an immediate copy sent to all parties involved..<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn btn-default \" href=\"http:\/\/www.betterconsultants.es\/cas\/alveo-ccm-software-gestion-comunicaciones-clientes\/\" target=\"_blank\" rel=\"noopener\">M\u00c1S INFORMACI\u00d3N<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"alveoCCM is a software platform intended to manage and optimize the customer\ncommunication process in financial institutions.\nThe platform processes the whole set of bank&#8217;s communications with its clients. For this\npurpose, all communication channels available in the company are used, always in accordance\nwith the legal issues and communication preferences of the clients.\nThe infrastructure is fully integrated with Bantotal core banking. Communications linked to\nbank core operations (settlement notices, bank statements, transaction receipts, operations\nalerts, etc.) are managed and distributed through the CCM Alveo system, without developing\ncost-consuming customized interfaces.\nalveoCCM brings added value to Bantotal users, such as global tracking of communications,\ncost savings and easy implementation of new digital channels.\nIn addition, Bantotal core banking users can use a comprehensive set of services provided by\nalveoCCM, including communication capture, monitoring and recovery from other alternate\nchannels or corporate systems.\n","protected":false},"featured_media":10551,"template":"","meta":[],"product_cat":[158,149],"product_tag":[179],"class_list":["post-10109","product","type-product","status-publish","has-post-thumbnail","product_cat-communication","product_cat-products","product_tag-personal-banking","first","instock","shipping-taxable","purchasable","product-type-simple"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/store.bantotal.com\/en\/wp-json\/wp\/v2\/product\/10109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/store.bantotal.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/store.bantotal.com\/en\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/store.bantotal.com\/en\/wp-json\/wp\/v2\/media\/10551"}],"wp:attachment":[{"href":"https:\/\/store.bantotal.com\/en\/wp-json\/wp\/v2\/media?parent=10109"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/store.bantotal.com\/en\/wp-json\/wp\/v2\/product_cat?post=10109"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/store.bantotal.com\/en\/wp-json\/wp\/v2\/product_tag?post=10109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}